Privacy Policy

Your privacy is important to us

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Information We Collect How We Use Your Information Information Sharing and Disclosure Data Security Your Rights Cookies and Tracking International Data Transfers Children's Privacy

Our Commitment to Your Privacy

Tanger City Center Residences ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We comply with the General Data Protection Regulation (GDPR) for European users and Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data.

Secure & Encrypted

Your data is protected with industry-standard encryption

GDPR Compliant

Full compliance with European data protection regulations

Your Control

You have full rights to access, modify, or delete your data

1. Information We Collect

1.1 Information You Provide

  • • Name and contact details (email, phone, address)
  • • Passport or ID information for legal requirements
  • • Payment information (processed securely via third-party providers)
  • • Booking preferences and special requests
  • • Communication history and correspondence

1.2 Information Collected Automatically

  • • IP address and device information
  • • Browser type and operating system
  • • Pages visited and time spent on site
  • • Referral source and exit pages
  • • Location data (with your consent)

1.3 Information from Third Parties

  • • Social media profiles (when you login via social accounts)
  • • Payment verification from financial institutions
  • • Reviews and ratings from previous stays
  • • Background checks (for long-term rentals)

2. How We Use Your Information

2.1 Booking and Service Delivery

  • • Process and confirm your reservations
  • • Communicate booking details and updates
  • • Provide customer support and assistance
  • • Handle payments and refunds
  • • Comply with legal requirements for guest registration

2.2 Communication

  • • Send booking confirmations and reminders
  • • Provide check-in instructions and property information
  • • Respond to inquiries and requests
  • • Send service-related notifications
  • • Marketing communications (with your consent)

2.3 Improvement and Personalization

  • • Analyze usage patterns to improve our services
  • • Personalize your experience based on preferences
  • • Develop new features and services
  • • Conduct market research and analytics
  • • Prevent fraud and enhance security

3. Information Sharing and Disclosure

3.1 Service Providers

  • • Payment processors (Stripe, PayPal)
  • • Property management systems
  • • Cleaning and maintenance services
  • • Email and SMS communication platforms
  • • Cloud storage and hosting providers

3.2 Legal Requirements

  • • Moroccan tourism authorities for guest registration
  • • Tax authorities for reporting requirements
  • • Law enforcement when required by law
  • • Legal proceedings and court orders
  • • Protection of rights and safety

3.3 Business Transfers

  • • In case of merger or acquisition
  • • Sale of assets or business units
  • • Bankruptcy or reorganization
  • • With your explicit consent

4. Data Security

4.1 Security Measures

  • • SSL/TLS encryption for data transmission
  • • Secure servers with firewall protection
  • • Regular security audits and updates
  • • Access controls and authentication
  • • PCI DSS compliance for payment processing

4.2 Data Retention

  • • Booking data: 7 years for tax purposes
  • • Guest registration: As required by Moroccan law
  • • Marketing data: Until consent withdrawn
  • • Website analytics: 26 months
  • • Payment records: As required by financial regulations

5. Your Rights

5.1 Under GDPR (European Users)

  • • Right to access your personal data
  • • Right to rectification of inaccurate data
  • • Right to erasure ("right to be forgotten")
  • • Right to restrict processing
  • • Right to data portability
  • • Right to object to processing
  • • Right to withdraw consent

5.2 Under Moroccan Law 09-08

  • • Right to information about data processing
  • • Right to access your personal data
  • • Right to rectify incorrect data
  • • Right to object to data processing
  • • Protection against automated decision-making

6. Cookies and Tracking

6.1 Cookie Usage

  • • Essential cookies for website functionality
  • • Analytics cookies to understand usage
  • • Marketing cookies for personalized ads
  • • Preference cookies to remember settings

For detailed information, see our Cookie Policy

7. International Data Transfers

7.1 Cross-Border Transfers

  • • Data may be processed in countries outside Morocco
  • • We use appropriate safeguards for EU-Morocco transfers
  • • Standard contractual clauses where required
  • • Your consent for transfers where necessary

8. Children's Privacy

8.1 Age Restrictions

  • • Our services are not directed to children under 18
  • • We do not knowingly collect data from minors
  • • Parents may contact us to remove children's data
  • • Age verification for booking requirements

How to Exercise Your Rights

To exercise any of your data protection rights, you can contact us through the following methods:

Submit a Request

Send us your data subject request and we'll respond within 30 days

Email Privacy Team

Required Information

  • • Full name and contact details
  • • Specific right you wish to exercise
  • • Booking reference (if applicable)
  • • Proof of identity

Response Time: We will acknowledge your request within 48 hours and provide a full response within 30 days. Complex requests may require up to 90 days with notice.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will notify you via email for significant changes
  • We will obtain your consent where required by law
  • Previous versions will be archived and available upon request

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Our Privacy Team

Email

privacy@staytanger.com
info@staytanger.com

Phone

+212 631 211 796
Mon-Fri: 9:00 AM - 6:00 PM

Address

Tanger City Center
Avenue Mohammed VI
90000 Tangier, Morocco

Data Protection Officer

For privacy-specific inquiries or to exercise your data rights:

Email: dpo@staytanger.com
Reference: Privacy Rights Request

Supervisory Authorities

Morocco (CNDP)

Commission Nationale de contrôle de la protection
des Données à caractère Personnel
Website: www.cndp.ma

European Union

You may lodge a complaint with your local
supervisory authority in your EU country
Website: edpb.europa.eu

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